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Catalogue of errors

Story from nhs.uk

"Catalogue of errors"

Appointment at chec preston on 30th October 2024 at 10 o’clock I had not received eye drops for procedure, after checking in had seat in the waiting room 1 hour and 45 mins later was seen by professional, he had not been informed I had arrived he was very apologetic and whole appointment lasted no more than 5mins, excellent professional poor clerical staff

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Responses

Response from Community Health and Eyecare Limited 7 months ago
Community Health and Eyecare Limited

Submitted on 22/11/2024 at 13:05
Published on nhs.uk at 13:05

Dear Patient,

Thank you for your review.

We are delighted that you are happy with the overall service you received from CHEC, however, we would like to apologise for any inconvenience caused and can confirm we have passed your feedback on to the team for reflection in an aim to continually improve our services and patient experience.

Thank you for taking the time to provide feedback.

Best wishes

CHEC

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