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"Car parking at Ninewells"

About: Ninewells Hospital

(as a service user),

Arrived at 9.30am for appointment at 10am, all car parks were full. Had to park on the road on Dixon Avenue.

We anticipated this as we are frequent visitors, but previously it made us feel stressed about being late for an appointment.

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Responses

Response from Louise Fraser, Soft Facilities Manager, Facilities Directorate, NHS Tayside 5 months ago
Louise Fraser
Soft Facilities Manager, Facilities Directorate,
NHS Tayside

With lead responsibility for NHST Domestic Services, NHST Site Management and Car Parks, NHST Residences and all Soft Facility Services for Perth and Kinross and Angus Localities.

Submitted on 22/11/2024 at 12:31
Published on Care Opinion at 12:37


picture of Louise Fraser

Good Morning and thank you first and foremost for taking the time to share your recent experience whilst visiting the Ninewells Hospital Site.

NHS Tayside acknowledges that demand for parking across our site has increased, and that this is in part, in direct response to the removal of parking charges from the Ninewells Hospital Car Parks.

Recent analysis undertaken by our car park management provider, SABA Ltd, has evidenced that the average occupancy rate of patient and visitor parking bays on the Ninewells site is 4 vehicles per day, however, it is important to acknowledge that during periods of peak demand, patients and visitors, may still experience periods of vehicle congestion, which continues to be closely monitored and managed by SABA Ltd.

NHST recognises that many of our patients and staff may be travelling a considerable distance to attend for scheduled appointments on the Ninewells site, and we recognise that the use of public transport may not be feasible for everyone. In those circumstances, we encourage patients to consider being dropped off by a relative or friend where possible, and for our staff to consider car share opportunities, as these contribute to supporting a reduced level of demand for parking across the site.

For those who reside more locally, we encourage the use of public transport as a suitable alternative to bringing their vehicle on site wherever possible.

NHST welcomes your feedback, and in an effort to alleviate some of the pressures currently being experienced across our car parking footprint, NHST are currently undertaking a review of the Ninewells Car Parks, and are considering a range of options to support improved levels of access to the existing parking footprint.

Regards

Louise Fraser

Facilities Manager

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