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Need more communication about what’s going on

Posted By charafz55

"Need more communication about what’s going on"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Clinical Decision Unit

(as a service user),

I often feel that I get processed while in hospital with very little understanding of what is going on, timelines, next steps. Maybe having a digital screen that is able to communicate our care in real time would be really useful. 

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 7 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 11/12/2024 at 14:47
Published on Care Opinion at 14:47

picture of Coral McGowan

Dear Charafz55,

Thank you so much for reaching out to us, and for your feedback about how you feel when you're in hospital. I was sorry to hear you felt "processed" as opposed to being the very centre of our care, which is our ultimate aim.

I would love to hear more about your ideas about how we can work in partnership with you, to keep you updated on aspects of your care - the ideas you've shared are exciting.

If this is something you'd be willing to help us with, please do reach out: coral.mcgowan@nhs.scot.

In the meantime, thank you for sharing your experience with us, your feedback really is valued and appreciated.

I hope you are now feeling better

Sending best wishes

Coral

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