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"Empathic, reassuring, compassionate & easy to speak to"

About: North Devon District Hospital / Colorectal surgery & stoma care

(as a service user),

I recently had my first appointment with Katie and I would just like to say thank you so much!

I found Katie to be fantastic, she was very empathic, reassuring, compassionate and very easy to speak to. She gave me the opportunity to speak freely, although the clinic was running behind I didn't once feel rushed by Katie, however I did feel very conscious that she was 1 hour behind.

Katie spoke to me very kindly and I did feel she showed some understanding of my concerns and my feelings. 

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Responses

Response from Karen Day, Colorectal Clinical Nurse Specialist (Northern Services), Cancer Services (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 11 months ago
Karen Day
Colorectal Clinical Nurse Specialist (Northern Services), Cancer Services (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 02/12/2024 at 14:43
Published on Care Opinion at 14:44


Thank you for your response.

I am pleased you felt the experience was positive and you felt reassured by this appointment.

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