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Terrible Service

Story from nhs.uk

"Terrible Service"

About: Frimley Park Hospital (Frimley)

We were met at the door with two people who were unable to even enter.

After 5 minutes we went to the triage desk in an over full waiting room. One women rushed around trying to help us and everyone else just ambled about.

It’s now been 1 hour 40 and still not been seen. This is supposed to be an outstanding hospital. The only thing outstanding is the unprofessionalism and lack of organisation.

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Responses

Response from Frimley Park Hospital 3 months ago
Frimley Park Hospital

Submitted on 14/03/2025 at 12:59
Published on nhs.uk at 12:59

Dear Douglas,

Thank you very much for taking the time to leave this feedback. Please accept my apologies for the issues you encountered which were far from ideal – please be reassured that the situation you describe is very far from the level of service we want to deliver and we are working every day to try to improve things where we can.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

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