Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The care my child recieved

Posted By Laura522

"The care my child recieved"

About: Glasgow Community Services / Out of Hours GP NHS 24 / NHS 24 (111 service) Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Paediatric surgery ( Wards 3A & 3B)

(as a parent/guardian),

My daughter woke up at 3am with pain in her tummy. At 7am she was sick. She described the pain as being on the right hand side of her tummy.

I called NHS 111, they also suspected appendicitis and sent us to the Out of Hours service. Her symptoms were relatively mild, no fever and she wasn't in agony. However the advanced nurse practitioner was concerned and didn't feel comfortable sending us home.

We headed off to A&E at the children's hospital. We were seen quickly and then sent to a ward, awaiting surgery. Although the appendicitis was early stage we were dealt with quickly and with a lot of care and understanding.

I was so impressed that every health care professional listened to my daughter and didn't dismiss her or me. She's home now and she wasn't left until her condition was worse. She was dealt with before she was in agonising pain or it became a medical emergency.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 7 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 21/11/2024 at 16:38
Published on Care Opinion at 16:38

Dear Laura522

Thank you for sharing your story on Care Opinion.

I am pleased to read your daughter is now home following her stay in hospital. I hope she is making a good recovery and back to her usual self very soon.

I note a few services are tagged in your story, I am replying on behalf of NHS 24. Thank you for your kind words, it’s great to hear your daughters onward care was arranged and you had such an overall positive experience. If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your story.

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 7 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 22/11/2024 at 16:40
Published on Care Opinion at 16:40

Dear Laura522,

Thank you for taking the time to share your daughter’s experience with Out of Hours (OOH) on Care Opinion.

I am delighted to see your feedback about our service.

I hope your daughter is now on the mend. I would be keen to learn from your daughter’s experience of OOHs.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the ANP involved in your daughters care at OOHs. If you wish to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@nhs.scot

Take care and best wishes to both of you.

Raylene McLaggan

Clinical Service Manager, OOH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k