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Understanding and empathy the staff have was wonderful

Posted By Jet77

"Understanding and empathy the staff have was wonderful"

About: Centre for Integrative Care (formerly Glasgow Homeopathic Hospital)

(as a service user),

I attended a 3 day course at the integrated center for health. 

I suffer from chronic pain, fatigue, amongst other things.

From the moment I entered the building the receptionist was welcoming and friendly, I was directed to where to sit, which was a naturally lit area with a nice garden view.

When we were guided into the room where we would be having our course, The nurse introduced herself, explained the basic safety brief and told us all to get comfy.

The sessions were run by Catriona, Lynsey and Steven. 

Each one them made me feel welcome, relaxed, and they encouraged us all to do what made us comfortable, we could stand up, wriggle in chairs and at no point did I feel judged or uneasy in their presence. 

The understanding and empathy the staff have was wonderful and I can honestly say I left the course with new knowledge and a better sense of coping strategies and well being.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 29/11/2024 at 09:11
Published on Care Opinion at 09:11

picture of Kevin Torbet

Dear Jet77

Thank you for taking the time to share your positive experience with the Centre of Integrated Care. We’re delighted to hear that your visit and participation in the three-day course were so beneficial for you.

Your feedback highlights exactly what we strive for—creating a welcoming, supportive, and inclusive environment for everyone. It’s great to know that the receptionist made such a positive first impression and that the setting, with its natural light and garden view, contributed to your comfort.

We are especially pleased to hear about your interactions with the team, including Catriona, Lynsey, and Steven. Their understanding, empathy, and ability to make you feel at ease are a testament to their dedication and professionalism. Knowing that you left the course with new knowledge and improved coping strategies is incredibly rewarding for us, as this is the ultimate goal of such programs.

Your kind words will be shared with the team, as feedback like yours reinforces the value of their hard work and compassion.

Thank you again for your wonderful feedback it really means a lot to the staff.

Kind regards

Kevin

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