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My mum

Posted By Janey66

"My mum"

About: Glenrothes Hospital

(as a relative),

My mother was taken to Glenrothes hospital from Victoria hospital, since being in Glenrothes hospital I was kept informed of the care she was getting and what would happen as things went on, staff were all so good with my mother. Then a few weeks on was told there was no more treatment for my mum they would make her comfortable. All the staff on ward 2 were kind caring so helpful to my mum and all the family they made the whole experience easier for the family to cope with they were amazing. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 7 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 10/12/2024 at 16:42
Published on Care Opinion at 16:42

picture of Siobhan Mcilroy

Dear Janey66

My name is Siobhan McIlroy and I am the Head of Patient Experience in NHS Fife. I am sorry for the delay in you receiving a response.

Thank you for taking the time to share your experience regarding your mother's care at Glenrothes Hospital. I am deeply sorry to hear about her condition but are grateful to know that our staff were able to provide compassionate support during such a difficult time.

It’s heartwarming to hear that you felt informed and cared for throughout the process. The team strives to ensure that both patients and their families receive the support they need, and your kind words about the staff on Ward 2 mean a great deal.

I understand how challenging this journey can be, and NHS Fife are committed to making it as comfortable as possible for everyone involved. Thank you once again for your feedback; it truly helps us recognise the impact our care can have.

Wishing you and your family strength and peace during this time. Best wishes, Siobhan

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Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 6 months ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife

Submitted on 10/01/2025 at 14:57
Published on Care Opinion at 14:57

picture of Theresa Rodigan

Posted on behalf of Lorraine Hands, Senior Charge Nurse, Ward 2, Glenrothes Hospital

Dear Janey66

I am sorry to hear that you have had a recent difficult time with your mother. I appreciate you taking the time to provide such lovely feedback. Ward 2 always strives to provide person-centred care to patients and families and I will be sure to share this with all the team. They will be delighted to read your positive comments and kind words.

Thank you again and best wishes.

Lorraine

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