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Fast and helpful staff

Posted By Moore64

"Fast and helpful staff"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a parent/guardian),

My daughter had an motorcross accident and she wanted to go to our local hospital, so we arrived at the hospital and I had to ask the paramedics to help me get her out the back of the car. 3 different paramedics helped even though they had their own patients waiting to get into the hospital. Then the nurses come and help get her out the car onto back board with great care then rushed her straight into resus. All staff in a&e was amazing as well as x-ray department and porters. We are very lucky to have such caring staff in NHS Fife. 

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 7 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 20/11/2024 at 11:36
Published on Care Opinion at 11:36

picture of Alan Martin

Dear Moore64,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your daughter, I hope that she is feeling better now. It is great to hear positive stories about the work our wonderful staff provide and that everyone you have mentioned came over to support you both in your time of need. I will ensure your story is sent to the leadership team in fife for sharing.

I wish you and your daughter all the very best and thanks again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife 7 months ago
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 20/11/2024 at 13:52
Published on Care Opinion at 13:52

Hello Moore64

Thank you for giving us such lovely feedback, I will be sure to share it with the Accident and Emergency team, I do hope your daughter is recovering well.

many thanks again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Porter Manager, Corporate Services, NHS Fife 7 months ago
NHS Fife

Submitted on 20/11/2024 at 14:52
Published on Care Opinion on 21/11/2024 at 10:16

Hi

So sorry to hear about your daughter but great to hear your feedback about our staff, much appreciated and I will pass this on to the Porters.

Thanks and best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Moore64 (a parent/guardian)

Thank you very much she's still in alot of pain but hopefully recovers well I really appreciate everything that you all did for her show's how kind and caring you all are.

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