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About: Oakfield Surgery

not a great review about a appointment this is the 2nd time dissatisfied with the surgery this year. previously i had been told my back pain was just due to getting old and told to refer to a physio after being given the wrong number to do this and after a self referal to a physio i was diagnosed with a slipped disc not being old! i was only 40 at the time! today i was refused an appointment by a doctor after asking for one online due to extremely painfull knee which i ve had for a week already, which is affecting everyday life as can't get about. was told as i'd been to urgent care they'd see me in 2 weeks yet was offered an appointment in 4 weeks time, dispite that I explained still in alot of pain it's affecting everyday life and urgent care did not x ray or examine the knee just asked me some questions and sent me on my way explaining due to being asthmatic can't supply pain relief erc (there other other medications available that won't affect asthma)so as I felt this was wrong and I am in pain I called 111 as worried damaging the knee more as no advice erc even on care the 111 was suprised id been refused a appointment based on already been to urgent care as still in pain and that doctor had refused to give medication at least based on being asthmatic they said never heard of this as a reason. they informed me the gp should not refuse to see me this week and booked me a phone appointment with my gp and gave the advice i haven't been given from the doctor in urgent care. very disappointed oakfield while I understand the sugary is busy and nhs is under strain refusing to see a patient in pain knowing it's affecting everyday life exspecting them to wait 4 weeks while could be damaging the injury more in that time!

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Responses

Response from Oakfield Surgery 7 months ago
Oakfield Surgery
Submitted on 04/12/2024 at 14:02
Published on nhs.uk at 14:02


Dear Patient,

Thank you for sharing your feedback. We’re sorry to hear about your recent experiences with the practice. Your concerns are important to us, and we take them seriously.

Firstly, we’d like to apologise if you felt dismissed or unsupported during your interactions with the practice. It’s never our intention to leave patients feeling dissatisfied or unheard. We recognise how challenging it must be to manage ongoing pain, and we are committed to ensuring all patients receive the care and guidance they need.

We strive to balance urgent needs with routine appointments and we’re sorry if our approach fell short of your expectations.

We also want to reassure you that your feedback will be shared with the team to ensure we continue to improve our services. If you would like to discuss your experience further, please don’t hesitate to contact us directly 020 8776 6514 or via email on selicb.oakfieldsurgery@nhs.net

Once again, we are sorry for the frustration and inconvenience caused and thank you for taking the time to bring this to our attention.

Kind regards,

Selda Aslan

Practice Manager

Oakfield Surgery

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