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"Made me feel small"

About: Heavitree Hospital / Dermatology

(as a service user),

Sad and disappointed. First was told I'd be interviewed by 3 student nurses. Was not asked for permission and the reason for it was not explained to me. They asked personal questions. I found it uncomfortable and stressful. 10 minutes of awkward questioning.

Then when they came in, the dermatologist looked down on me, told me they had seen more severe cases of eczema, seemed rude and like I was wasting their time.

I was referred in the first place because eczema was so bad, unfortunately it is often bad in cycles and the appt had taken 4 months so by the time I was seen it wasn't obvious. Though still the scaly skin was a give away of how bad it can get.

The dermatologist acted like I didn't know what I was doing. I have suffered with this my whole life so do have some insights. For example,  they told me using some meds has been found to make eczema worse so stop using them. I said doc had prescribed them and they helped reduce itchiness. They told me to throw them in the bin. I said I was being given conflicting advice and just wanted help to deal with this as it's such a horrible condition.

The dermatologist was dismissive and I felt they had no sympathy at all. The way they stood as I sat and peered down at me made me feel small. I will never consent to being referred to this service again.

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Responses

Response from Nicola Tyrrell, Admin Line Manager (Eastern Services), Dermatology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Nicola Tyrrell
Admin Line Manager (Eastern Services), Dermatology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 27/11/2024 at 10:40
Published on Care Opinion at 11:33


I am so sorry to hear about your experience within the department. Nobody should be left feeling this way after attending our trust. We pride ourselves on treating everyone with dignity and respect, I will pass this onto the clinical team. If you would like to discuss this further please contact us on 01392 405510 and ask for Grace the clinical nurse manager. Again I apologise for the way you were left feeling and hope that if you need our service in the future that we can redeem ourselves and leave you feeling positive about the care you receive within the department.

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