"Excellent support"

About: Benhill & Belmont Practice Benhill & Belmont Practice Surrey SM1 4EB

Posted via nhs.uk 5 months ago

I am so grateful for the support I have received today. Every time I speak to part of the reception team, they are so kind and helpful. This morning the doctor phoned me back within an hour, listened to what I needed and gave me the support that I asked for. I am so thankful

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Benhill & Belmont Practice

Submitted on 03/12/2024 at 16:49

Published on nhs.uk at 16:49

Dear Patient,
Thank you for taking the time to write such a positive review. As a practice the team try very hard to provide the best service to all our patients. We know that on occasion we make mistakes and patients are not always happy with the service they receive. We have over 2500 patient contacts a week, between appointments, telephone calls and online interactions. As a practice we address all feedback with the wider team either positive or negative, and reflect on how we can change if needed. Receiving excellent feedback like you have provided is always a welcome boost. Thank you for taking the time. Please do not hesitate to contact us if you feel there is anything we could improve further.
Many thanks again.
Dawn Dennis
Practice Manager

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