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Online booking service unreliable

Story from nhs.uk

"Online booking service unreliable"

About: Marie Stopes International

I called the service to get an appointment and the automated hold voice directs you to book online for an appointment within 48 hours. So, I did this instead of waiting on hold. It’s now been 11 days and I have yet to be contacted via email or phone. Luckily I am only 3 weeks pregnant but to only send a confirmation email is anxiety inducing. I’ve instead had to search for another local clinic who answered straight away and booked my consultation within 5 days.

If you are close to 6 weeks you can’t rely on this service and from my experience the booking online option was completely useless.

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Responses

Response from Marie Stopes International 7 months ago
Marie Stopes International

Submitted on 25/11/2024 at 16:07
Published on nhs.uk at 16:07

Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our online booking form. We do reply within 48 hours so we would really like to investigate this further to see what went wrong with your submission. At this page you can fins all the info on how to get in touch with us: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.

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