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The staff made me feel safe and treated me with compassion

Posted By E1408

"The staff made me feel safe and treated me with compassion"

About: Leverndale Hospital / Mental Health

(as a service user),

After a very difficult time at home and being supported by the crisis team I could no longer keep myself safe at home. My admission to 4a went smoothly and at a very unsettling time the staff made me feel safe and treated me with compassion. Could not fault the staff or care I received. I was well supported throughout my admission and at times when struggling the staff took time to speak to me and provide comfort while helping me to develop coping strategies. I couldn’t thank the nurses enough for all that they did for me, Michelle in particular. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/11/2024 at 10:07
Published on Care Opinion at 10:07

picture of Nicole McInally

Dear E1408

Thank you for taking the time to share your experience with us. We really appreciate your kind words and are grateful to hear that your admission to Ward 4A went smoothly during such a challenging time for you.

It is heartening to know that our staff made you feel safe and treated you with compassion.. We are particularly pleased to hear that you felt well supported throughout your admission and that our team was able to offer comfort and help you develop coping strategies during your struggles.

We will ensure your feedback is shared with Michelle and the staff in Ward 4A.

Thank you once again for your kind words.

Take Care

Nicole

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