"Prescription fails!"

I am on a repeat prescription for a controlled drugs (CDs).

Every month, since the system was revised, there has been grief attempting to complete what should be a simple process.

Sadly the practice has devised a system they cannot operate effectively.

I requested my tablets in a timely manner having previously checked this week that I was in the time window for a medication supply before going away. (If you request too early it gets ignored (2 months ago's effort)!.

The CDs show rejection on the NHS app whereas standard meds show 'Approved'. There is no tracking system available to show progress especially for CDs. I rang the surgery just after their time restricted prescription line opened (2pm to 5pm) and was reassured by a very pleasant secretary that the prescription would be signed off by a doctor and transmitted to the pharmacy before the practiced closed for the night. I duly attended my nominated pharmacy shortly before they closed for the weekend to be told of the catastrophic absence of my script, all the worse because I was due to travel to Scotland on the Sunday.

The medication is critical to my functioning as it is a very effective controller of neuropathic pain. Without it I cannot sleep, walk comfortably, or function in polite society. To be fair, having the capsules under my control is a major mental prop, even the thought of running out creates huge levels of anxiety.

I must be stupid to think that the practice cares about its influence on its patients mental health, otherwise, why institute such restrictive regimes?