When telephoning for an appointment you are told to make contact via "Anima" this is a web based questionnaire which may take "several days" to respond. My enquiry was about a suspected infection. My Anima response came the next day with the advice that I contact my pharmacy. I have mobility issues so need someone to take me there or use a taxi. I assumed my pharmacy would have received a message from the GP about my issue. Wrong. The pharmacist said I would need to go back to the GP because they could not issue the medication without a prescription. I telephoned the GP practice and explained and was told I'd need to complete another Anima. I protested and eventually the receptionist posted an Anima on my behalf. She didn't actually speak to a Doctor - just posted another Anima. Anima responded to me directly 2 days later with an appointment to see a GP the next day. There were endless complaints in the waiting room about Anima, obviously not listened to - Anima continues. When you have the basic courtesy of actually speaking to someone, anyone, at the practice, they are perfectly nice but what a shambles the system is.
"The Curse of Anima"
About: Ponteland Medical Group Ponteland Medical Group Newcastle Upon Tyne NE20 9SD
Posted via nhs.uk
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