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Rude receptionist

Story from nhs.uk

"Rude receptionist "

About: Chelmsford & Essex Centre

Immersive Reader

Disappointing interaction with receptionist at Chelmsford and Essex hospital this afternoon 14/11/2024. No need for such curt and obnoxious responses. Perhaps she was having a bad day, but no excuse.

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Responses

Response from Chelmsford & Essex Centre 9 months ago
Chelmsford & Essex Centre

Submitted on 15/11/2024 at 15:33
Published on nhs.uk at 15:33

Immersive Reader

Dear Tony

Thank you for your feedback. I am very sorry to hear that your interaction with the receptionist at the Chelmsford & Essex Centre was such a poor experience for you. I will share your comments with the team. Please accept my apologies for any distress this matter may have caused. Thank you again for bringing this to our attention. The Patient Experience Team

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