Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

They were absolutely excellent

Posted By Bullfrog

"They were absolutely excellent"

About: Queen Margaret Hospital / Trauma & orthopaedics Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

In the beginning of November 2024 I entered The Queen Margaret Hospital with trepidation for an operation to my foot I have been very lucky health wise and this is the first operation I have had since I was about 12/13 I am now 74 years old.

Right from the time I went in I was made so comfortable and put at ease that all my worries and sleepless nights were gone 

The operation was performed by Surgeon Mr Carter and his team and all I can say is they were absolutely excellent 

In mid-November I had to go back to the Victoria Hospital in Kirkcaldy to have a plaster cast put on ,again I was put at ease by the AMAZING Steven plasterer extraordinaire he was absolutely wonderful and excellent in his profession his demeanour was above and beyond anything I have ever known he made me feel really relaxed talking me through exactly what he was doing.

I have nothing but praise for the people I met in the NHS I feel they need to be recognised and praised for such a vocation 

Thank you so much

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Fiona Stewart, Charge Nurse, National Treatment Centre orthopaedic outpatient dept, NHS Fife 7 months ago
Fiona Stewart
Charge Nurse, National Treatment Centre orthopaedic outpatient dept,
NHS Fife

Submitted on 18/11/2024 at 10:46
Published on Care Opinion at 10:46

picture of Fiona Stewart

Hello my name is Fiona and I am the charge nurse that works within the National Treatment Centre outpatient dept.

Thank you for taking the time to leave this valuable and very positive feedback.

We welcome all feedback as this information allows our team to strive to continue to deliver high quality, person centred care.

I am delighted that your care journey was excellent, your were made to feel comfortable and put at ease.

I will pass on your lovely feedback to all the team and will ensure Stevie the plaster technician reads your lovely comments about him too.

We wish you well in your recovery

many thanks

Fiona Stewart

Charge Nurse

Orthopaedic Outpatient Dept

National Treatment Centre

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Bullfrog (the patient)

Hi Fiona, as I have never been in a hospital before I really didn't know what to expect. I had heard lots of stories good and bad but I can honestly say my experience was so good that I have nothing but praise for all of your team.

You should be very proud to have an excellent workforce who are very dedicated in their job and are able to pass this on to their patients. I certainly have sung from the rooftops about the care I had and have nothing but praise for all of you.

Thank you so much and I'll see you all on the 19th Dec when I come back to get my cast off.

Response from Fiona Stewart, Charge Nurse, National Treatment Centre orthopaedic outpatient dept, NHS Fife 7 months ago
Fiona Stewart
Charge Nurse, National Treatment Centre orthopaedic outpatient dept,
NHS Fife

Submitted on 18/11/2024 at 14:40
Published on Care Opinion at 14:40

picture of Fiona Stewart

Thank you so much!

We look forward to seeing you on the 19th December.

kind regards

Charge nurse Fiona Stewart

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k