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"Praise for staff after accident and trauma"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as the patient),

Excision of lesion of lip following trauma

Clinician Alex Nursing Staff Frankee and Julie

I had an accident 18 months ago where I was hit in the face by a full grown beef cow weighing approx 1 ton. Since that time I have lived with a very uncomfortable mouth where the injury occurred. This in turn, affected my speech.

I was seen by the Oral and Maxiofacial department and an appointment booked for the procedure mid November 2024

I have absolutely nothing but praise for the kindness and the gentleness in which I was treated by the above team. I have not had any after pain and already my mouth feels so much better. I am positive this is due to the care that was taken in the procedure. I sincerely hope that my thanks can be relayed to the team members.

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Responses

Response from Dianne Cooper, Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Dianne Cooper
Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 18/11/2024 at 08:49
Published on Care Opinion at 08:49


picture of Dianne Cooper

Hi

Thank you for taking the time to share your feedback regarding your recent procedure with the Oral and Maxillofacial team.

We are delighted to hear that you had such a positive experience with Clinician Alex and nursing staff Frankee and Julie. Your kind words about their kindness, gentleness, and the exceptional care provided during your procedure will certainly mean a great deal to them.

It is wonderful to know that your mouth already feels much better and that the procedure has made a significant difference in your comfort and speech. I will ensure to inform the team of your kind words.

Thank you again for your feedback, and I wish you a continued smooth recovery.

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