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"Pain management"

About: Queen Margaret Hospital / Pain management

(as a service user),

I visited the pain clinic in queen Margaret hospital yesterday ,this being my second appointment with this clinician . Having fibromyalgia for ten plus years and suffering severe fatigue is challenging as well as various other illnesses  . Trying to explain this on both occasions to them I was made to feel inadequate . I was there as I want help but they made me feel they could not help me as my fatigue was a problem to their care plan . I felt judged and not worthy of help , this is a debilitating illness as it is without being made to feel I’m not worthy of help ! I did say to them maybe you’re not understanding what I’m saying and how I feel as a whole and may be I’d be better suited to another specialist . They said that’s fine I wish you well and you will be put on a waiting list . No empathy just arrogant from my point of view and I found it difficult to open up to them as they made me feel they couldn’t offer me much also found them patronising . It has made me feel awful and that I don’t want to go back  came out feeling down and embarrassed not a good experience . 

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Responses

Response from Rosalyn Standish, Service Lead, Fife Pain Management Service, NHS Fife 8 months ago
Rosalyn Standish
Service Lead, Fife Pain Management Service,
NHS Fife
Submitted on 15/11/2024 at 15:53
Published on Care Opinion at 15:54


picture of Rosalyn Standish

Dear cuba 1,

I am Ros, the Service Lead of the Fife Pain Management Service.

Thank you for taking the time to share your experience on Care Opinion.

I was sorry to read this has not been a positive experience for you and I am keen to learn more in order to help and support your concerns. If you are willing to discuss this further, can you please contact me on 01383 623 623 Ext 27022. If you would prefer to contact via email, my email address is rosalyn.standish@nhs.scot.

I hope to hear from you soon.

Ros Standish, Service Lead, FPMS.

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