Text size

Theme

Language

"Terrible A&E"

About: Whiston Hospital

I came in for chest pain, heart palpitations and difficulty breathing. It took 2 hours to get an ECG, 4 hours to get a blood test and 6 hours to get pain relief. Any questioning for updates is met with dismissive and rude "you have to sit and wait" comments from staff, even when just asking what the next steps are in the process. I completely understand that more important and urgent cases need to be seen first. I get this. But the attitude from staff, the lack of any care for patients who are just left to wait and suffer is appalling. Two people next to me were partially paralysed and were made to wait upwards of 13 hours. I will never be coming back here.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whiston Hospital 8 months ago
Whiston Hospital
Submitted on 13/11/2024 at 14:42
Published on nhs.uk at 14:42


Good afternoon, thank you for taking the time to provide feedback about your recent attendance at the Emergency Department at Whiston Hospital. We are really sorry that you visit to the department was not a positive one, and was not up to the usual standard that we provide. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k