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Exemplary highly skilled care

Story from nhs.uk

"Exemplary highly skilled care"

About: Derriford Hospital

I am recovering from spinal decompression surgery. Every member of the neurosurgical team has been knowledgeable, highly skilled, informative, contactful and able to communicate clearly with me. I trusted my neurosurgeon from our first meeting. I consider myself lucky to have had this level of care after the unexpected complications in surgery. The operation has been much more and the recovery much more painful than I anticipated yet, now, 3 weeks on, I am moving with more ease and feeling confident of a full recovery. Deep thanks to everyone in Moorgate trauma ward, Postbridge recovery unit and the extensive Neurosurgical team. Also the depth of care I received from the physiotherapists has been so supportive : inspirational and reassuring . I am truly grateful to all the staff teams at every level. This is NHS care at its best.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 4 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 30/12/2024 at 16:26
Published on Care Opinion on 31/12/2024 at 09:36

picture of Alison Stanton

Larissa Heard, Moorgate Ward Manager, has responded to say:

Thank you very much for such kind feedback. We always strive to give the best possible care, and it is really appreciated when we hear positive experiences, such as yours.

I have passed your gratitude on to all of the staff on Moorgate ward, as well as the Neurosurgical team.

Thank you again for taking the time to contact us, and we hope you have a smooth recovery.

Jude Fewings, Southwest Neurosciences centre, Consultant Therapist and UHP Therapy Lead for Complex Rehabilitation, has also provided a response to say:

Thankyou for acknowledging the professionalism and hard work of the teams across Level 4. We are grateful that you took the time to post the above comments and these have been passed onto the individual teams involved. We wish you an ongoing speedy and continued recovery.

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