"Disappointing and Unprofessional Care at the…"

I am utterly frustrated and disappointed with the care I received at this clinic. I was referred by my GP due to concerning symptoms, including a visible and palpable lump, blood discharge from the nipple, and ongoing soreness. My GP specifically requested a mammogram to investigate further, but when I arrived at the clinic, I was refused one without a clear explanation. Instead, I was told by the staff that they "didn't know why I was even there." This was both shocking and distressing, as I had valid concerns that warranted proper investigation.

I asked several times if my husband could accompany me to the examination rooms, as several posters in the clinic clearly stated that this was an NHS promise and was supposed to be allowed. Despite this, I was told no, with no valid reason given for the refusal. This lack of empathy and support was deeply unsettling, especially given the nature of the visit.

It wasn’t until two weeks later, after I had already been left in limbo, that I received a letter with vague information about my condition. This delay in communication, combined with the lack of transparency during my visit, is completely unacceptable. As a patient, I expect to be treated with respect, given clear answers, and receive the care and reassurance I need during what is a very stressful time.

I left the clinic feeling dismissed, disrespected, and with more unanswered questions than when I arrived. The lack of professionalism, clear communication, and basic patient care was incredibly disappointing. I strongly urge others to seek care elsewhere if they value proper communication and thorough medical attention.