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Husband's care OUTSTANDING

Posted By Scaurhills1

"Husband's care OUTSTANDING"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / General Surgery

(as a service user),

My husband developed really sudden pain and trouble passing urine. From the moment we arrived in A&E, through triage, A&E, up to the surgical assessment unit and ward B3, the care was absolutely outstanding.

My husband shared a room with another patient and the nurses that discussed this with us did so really well. It's not ideal to share a room but we understood why it was needed and actually when you have airpods and a phone to watch netflix, it was no problem at all.

The Sunday we were in A&E, it was so so busy but the care was excellent. All very reassuring. Please pass my thanks to all of the nursing staff, doctors, support staff - brilliant care. Thankfully he is now fully recovered, thanks to your help!!

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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway 5 months ago
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway

Submitted on 15/11/2024 at 11:21
Published on Care Opinion at 11:21

picture of Jamie Cottrell

Dear Scaurhills1,

Thank you for taking the time to share your positive feedback with us following your husband's admission to Dumfries and Galloway Royal Infirmary. I was pleased to read that your husband received excellent care throughout his admission and was well-supported by all staff.

I was also pleased to read that when there was a need for your husband to be doubled up the staff had a positive and informative conversation on the reasons why he would be in a doubled room.

I will be sure to share this feedback with the teams involved with your husband's care as I know they will appreciate your kind words. Thank you again for taking the time to share your invaluable feedback with us.

Kind regards

Jamie

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