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"Neurology QEUH Glasgow"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I had spinal surgery at the above hospital and my stay had its ups and downs, I was on ward 66 room 4 of the neurology department. The nursing staff and care assistants were always rushed of their feet, but always found the time to make you looked after. The only complaint I had was getting pain relief when you needed it, you could wait up to an hour and by that time the pain is over 10. Some members of staff, the students nurses, the catering staff and the cleaning staff went above and beyond for their patients. 

  I found some of the consultants to be a bit arrogant and would talk over you, one who didn’t seem to like being questioned about your care, where as another would come and stand next to you, braking away from the others on the ward round. He was always spoke to you, explained things in layman’s terms so you understood what was happening and answered any questions you may have had. 

The physiotherapists, I felt was told to rush you up on your feet and moving, even on days you it was too painful either from surgery or just having a bad day. It was if the faster they could get you moving the faster they could discharge you. I know that it aids recovery if they can get you moving as soon as possible, but I’m an individual and I’m I different from everyone and and I don’t want to be pigeonholed just because it works for everyone else. They have to be able to adapt their treatment to the individual and not make them be part of the crowd.

 The food on the ward was lovely, especially the salads and the different cakes and crumbles with custard. All they did was feed you with tea and toast as well as breakfast, lunch and dinner. It was 3 courses at lunch and 2 at dinner. The only dish I didn’t like was the Cajun chicken pasta, there wasn’t much chicken about 3 bits, the pasta was way over cooked and it was spicy with no flavour, other than that everything else was very taste and enjoyable.

My over all stay on ward 66 was pleasant and they didn’t try to rush you out the door, I was given time to heal and deal with any problems that arose. I would love to go back to ward 66 if I had anymore spinal surgery.

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Responses

Response from Pamela Philp, Interim Lead Nurse , Neurosurgery, NHS Greater Glasgow and Clyde 5 months ago
Pamela Philp
Interim Lead Nurse , Neurosurgery,
NHS Greater Glasgow and Clyde
Submitted on 18/11/2024 at 14:48
Published on Care Opinion at 14:48


Hi,

Thank you for taking the time to tell us about your stay within Ward 66. Receiving feedback from our patients means a lot to us as it helps us to improve on the things that matter to you.

I would be keen to discuss with you if you would like to, the 1 hour delay you experienced in receiving pain relief and would be grateful if you would contact me at the email address below.

I do hope you are recovering well from your surgery,

Kind regards,

Pamela (Philp)

Interim Lead Nurse Neurosurgery & OMFS

pamela.philp@nhs.scot

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Response from David Furniss, Interim Chief AHP Regional Services & Professional Lead for Physiotherapy, Regional Services, NHS Greater Glasgow and Clyde 5 months ago
David Furniss
Interim Chief AHP Regional Services & Professional Lead for Physiotherapy, Regional Services,
NHS Greater Glasgow and Clyde
Submitted on 18/11/2024 at 15:39
Published on Care Opinion at 15:48


Good afternoon, Thank you very much for sharing your experience in the ward and I am glad that overall your stay was pleasant.

I'm sorry you felt you were being rushed by the physiotherapy staff, this was certainly not the intention. What you have said is correct, moving soon after surgery prevents complications and aids recovery. We do aim to get patients home as soon as is appropriate after surgery for their ongoing recovery. Each patient is assessed by physiotherapists and the treatment plan should be individualised to each patient. Generally, physiotherapists will encourage patients to progress their activity level but I'm sorry if you felt you were not being listened too during this.

Thank you for taking the time to provide feedback and I will pass your comments on to the Physiotherapists within this team.

Dave Furniss Interim Professional Lead for Physiotherapy

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