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"My husband's treatment"

About: Galloway Community Hospital / Accident & Emergency Galloway Community Hospital / Acute Medical (Garrick Ward)

(as a relative),

My husband was recently admitted through A&E to Garrick ward. The doctor in A&E was rude to us but did agree to admit him onto a 4 bedded ward. He  was then moved to a single room the following day, the staff claimed an MRSA infection as the reason for this.

My husband had no catheter bag on so I returned home for one and put it on. His medication was strewn all over bed, he was not washed or changed. Next day my husband was very sleepy and the staff reported he was not eating. I brought some food in and fed him along with my daughter and granddaughter. He still hadn’t been washed and I could smell him. I washed and changed him myself. His stoma bag had not been changed all weekend so I had to change it.

Next day they said he could go home, I got him into wheelchair myself and took him home, where he went straight to bed. The day after he got home I had to call out the community nurses who then told me my husband was at end of life and that day he was given a syringe driver.

Nobody from the ward had warned or prepared me that my husband was at the end of life, he passed away three days after being discharged. 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 7 months ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 15/11/2024 at 15:19
Published on Care Opinion at 15:19


Dear Wf42,

Thank you for taking the time to share your story with us, please allow me to offer my sincere condolences on the loss of your husband.

I have been saddened to learn of your experience, and I am so sorry that your husband's last days were so traumatic for you and your family. This is not the standard of care that we would aim to provide for our patients and their families, and I would like to offer my apologies that your husband did not receive the care that he deserved.

Understanding the experiences of our patients is paramount to us being able to continually learn about how we can improve our services. I am keen to understand more of the details relating to your feedback to enable us to learn from your experience, to carry out an investigation, and and to allow us to identify how we can improve the care of our patients and our communication with families.

I would urge you to please contact the Patient Experience Team directly, either by email at: dg.patientservices@nhs.scot, or by telephone on 01387 272733.

I hope that you feel able to reach out to us to allow us to discuss this further, however in the meantime I will ensure that the relevant teams are made aware of your feedback.

Thank you again for taking the time to share your feedback

kind regards

Alexis

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