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Appointment was late and could have been a phone call

Posted By KerryW24

"Appointment was late and could have been a phone call"

About: Pilgrim Hospital / Gynaecology

(as the patient),

This was second time for a follow up post surgery last year, the first appointment was running late by 1.5hrs after which time I left to collect my child.

Last week I attended the Boston Pilgrim hospital for a follow up appointment. I was seen over an hour after my appointment time and I was with the consultant for less than 3 minutes. Complete waste of time and could have been a follow up with my GP or a phone call.

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Responses

Response from Tanya Wilson, Sister, Outpatients Gynaecology Trustwide, United Lincolnshire Teaching Hospitals NHS Trust 6 months ago
Tanya Wilson
Sister, Outpatients Gynaecology Trustwide,
United Lincolnshire Teaching Hospitals NHS Trust

Submitted on 25/11/2024 at 10:39
Published on Care Opinion at 10:39

Dear KerryW24

Thank you for taking the time to leave your feedback for our team I would like to apologise for the delay with in the clinic, unfortunately some patients can have complex issues which can take longer than the appointment time. I will discuss the follow up process with the team to see if we are able to make improvements.

Kind Regards

Tanya Wilson

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