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"I would encourage others to go too"

About: Queen Margaret Hospital / Outpatients

(as a service user),

I attended Ward 4, Outpatients at QMH recently and I just wanted to say it was such a positive experience for me.

I wish I could remember the names of the staff I met because all 3 were amazing. I was super nervous about the procedure and what the outcome could be, however everyone made me feel at ease and reassured. The procedure itself was totally fine, I felt listened to and cared for. I had some questions and they were answered in way I understood and left feeling so much better and calm about everything. Even managed to have a wee laugh about things.

This experience has genuinely made me feel like if I ever need to go back I 100% will, and I would encourage others to go too.

Thank you so much to the staff who looked after me, you have no idea how much your care has impacted me. I feel completely confident in my results and actually feel I can breathe again. 

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Responses

Response from Angela Glancey, Clinical Nurse Manager, Medical Directorate, NHS Fife 6 months ago
Angela Glancey
Clinical Nurse Manager, Medical Directorate,
NHS Fife
Submitted on 14/11/2024 at 15:28
Published on Care Opinion at 15:28


picture of Angela Glancey

Dear Velma83

Thank you for getting in touch and giving such wonderful feedback. I have emailed to let Ashley Stewart Lead Colposcopy Nurse know and I am sure she will get in touch with her thanks also.

To hear we are getting it right for patients makes such a difference to our staff and I am sure once they have read your comments it will make their day.

Best wishes

Angela Glancey

Clinical Nurse Manager Outpatients

Acute Services Medical Directorate

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