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Made to feel worthless

Posted By Gemini82

"Made to feel worthless"

About: Burnley General Hospital / Accident and emergency

(as the patient),

I recently attended Burnley Urgent Care Centre and the staff there made me feel worthless.

I have a number of existing medical  problems and these often get overlooked and I am classed as a frequent attender to Burnley Urgent Care . Some staff let me know with snide remarks like "oh you're here again".

I find this unacceptable to be victimised when I have gone to a place when I feel I need help. I have raised these similar issues before and was advised it shouldn't happen but it still does and this is not acceptable at all.

The staff often prejudge or minimise the severity of some illnesses and don't understand the anxiety it can cause patients.

I had it the other day where I went to urgent care with hypo symptoms and they put it down as a sore throat or put down false readings on the paperwork so it looks less trivial. This has been done on numerous occasions too.

Some staff at this department really do need to understand consequences of actions and verbal communication can have negative impacts on people's lives.

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Responses

Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 8 months ago
Melissa Almond
Senior Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 13/11/2024 at 12:48
Published on Care Opinion at 12:48

Dear patient

Thank you for taking the time to provide your feedback regarding your recent visit to the Urgent Care Centre at Burnley General Hospital.

I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for the Urgent Care Centre so they can be shared with the team.

If you would like us to investigate your concerns further, please contact us with further details. You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can advise on your options for raising your concerns.

You can also contact the Patient Experience Team – patientexperience@elht.nhs.uk

Many thanks again for taking the time to provide your feedback.

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Gemini82 (the patient)

I have already tried that, and no one contacted me back

Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 8 months ago
Melissa Almond
Senior Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 13/11/2024 at 15:58
Published on Care Opinion at 15:58

I am sorry to hear that no-one got back to you.

If you would like to contact myself in the Patient Experience Team - PatientExperience@elht.nhs.uk I will ensure that your concerns are passed on to our Customer Relations Team who can arrange for your concerns to be investigated.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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