"Rapid Health system overly complicated"

Having tried to book an appointment for my wife , I found the system overly complicated and long winded. At the end of the process we were offered an appointment at a practice about 9 miles away (not our usual practice) at 9.30am that morning. However since the time of requesting an appointment was 9.28am there was no chance of making this time (unless we could time travel). Having no other option available I then rang our surgery on another phone, explained the situation and had to cancel the offered appointment for the details to be available to the reception staff. We were offered a call back which we accepted. The practice staff were great and very helpful, once you could get through. The new system really needs streamlining.