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"The fawlty towers of GP practices"

About: Barlby Surgery

From trying to get an appointment, seeing a doctor, and then trying to get my medication- its a terrible service.

Had to request repeatedly for my prescription to be sent to pharmacy, they just did not process it.

Reception is just horrendous, if the Dr. Iq app is working you should be overjoyed. All the same they may or may not reply to your request for an appointment who knows.

Serious effort needs to go into this service.

How do we book an appointment right now? no app, no one answers the phone or you have to stay on hold and then get repeatedly cut off. Its unacceptable.

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Responses

Response from Barlby Surgery 2 months ago
Barlby Surgery
Submitted on 04/04/2025 at 14:04
Published on nhs.uk at 14:04


Dear Anonymous,

As a practice we are sincerely sorry for the issues encountered with the DRIQ app we know how frustrating this was to our patients. We now have Dr.iQ powered by Evergreen. For any patients who encounter issues on the app can contact reception and a member of the reception team will be very happy to support you signing up.

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