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Brilliant from start to finish

Posted By stoneez35

"Brilliant from start to finish"

About: Aberdeen Royal Infirmary / Ear, Nose & Throat / Audiology Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Oral and Maxillofacial Surgery NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

My son had a severe case of tonsillitis, that night it had got worse so he phoned 111 as advised by his GP. His call was dealt with swiftly and he was advised to attend ARI ED. He waited only briefly when he was triaged by a nurse, around an hour later he had been diagnosed with quinsy, given pain relief and on an ENT ward.

The staff on ward 210 were all very good, friendly and although clearly busy dealt with any issues or concerns he had. On his day of discharge they were so well organised that he had his discharge meds and had left the hospital by early morning.

Huge thanks to all staff from 111, ED and ward 210 in Aberdeen Royal Infirmary for your quick attention, great communication and kindness you  have renewed my faith in the NHS and far exceeded our expectations!

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 12 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 13/11/2024 at 15:02
Published on Care Opinion at 15:02

Dear stoneeez35

Thank you so much for sharing your experience on Care Opinion. I do hope that following your sons diagnosis of quinsy and his discharge from the hospital, he is now making a speedy recovery and feeling much better.

I can see that multiple services were tagged in your Care Opinion story. I am replying on behalf of NHS 24. I’m delighted to learn that, following your call to NHS 24, your son was seen quickly at the Aberdeen Royal Infirmary and that the care he received from all services was both professional and kind.

If you wish to share more information with me, I can identify the staff members who managed your call to NHS 24 and share your Care Opinion story with them. I’m sure they would be pleased to read your kind words and to know that their efforts helped renew your faith in the NHS.

You can contact me on patient.experience@nhs24.scot.nhs.uk

Thank you again for sharing your story.

Kind Regards,

Laura

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Response from Samantha Fanthorpe, Senior Charge Nurse, ENT & OMFS, NHS Grampian 12 months ago
Samantha Fanthorpe
Senior Charge Nurse, ENT & OMFS,
NHS Grampian

Submitted on 13/11/2024 at 15:09
Published on Care Opinion at 15:25

Hi stoneez35,

Thank you very kindly for your feedback. It is refreshing to hear we have renewed your faith in the NHS. I will be sure to share this with the team.

I do hope your son is recovering well.

Thanks again.

Sammy Fanthorpe

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Response from Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian 12 months ago
NHS Grampian

Submitted on 14/11/2024 at 07:38
Published on Care Opinion at 07:38

Dear stoneez35

Thank you for taking the time to feedback on your son's experience whilst in the Emergency Department. I will share your positive story with the team who will be delighted to hear such a positive outcome.

I hope your son's recovery is going well.

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