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Being seen in A&E for my daughter

Posted By TB20

"Being seen in A&E for my daughter"

About: Scarborough General Hospital / Accident and emergency

(as a parent/guardian),

I recently visited A&E, staff at the desk were pleasant and was directed to the children’s waiting room, I was seen within ten minutes by a doctor who listened to what had happened to my daughter and how this had happened previously, he checked her over and popped her elbow back in, he was kind and also gave her a teddy, it was a quick visit, were I felt listened to, by kind people and my daughters injury was dealt with. 

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Responses

Response from York and Scarborough NHS Trust 7 months ago
York and Scarborough NHS Trust

Submitted on 18/11/2024 at 14:39
Published on Care Opinion at 14:39

Thank you for your comment. I am delighted to hear about the excellent care you and your daughter received from the Emergency Department at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment your daughter received from the clinical and nursing teams involved in her care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

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