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Appointment with consultant

Posted By Get Organised

"Appointment with consultant"

About: Victoria Hospital / Urology

(as the patient),

Had various calls to rearrange my appointment earlier, was originally 12.30.

Rearranged to 11.15, arrived, waited 45 minutes, eventually getting seen at 12.00. Meant appointment with consultant had to be curtailed to 30 mins.

It was a waste of time anyway. As Bone Scan had not yet taken place so in my mind no real point talking about options re prostrate cancer at that point.

Consultant seemed more concerned with fitting all their appointments into the morning (moving appointments forward that meant we were all taken late) than giving enough time to properly see their patients. Not amused!

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Responses

Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 11 months ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife

Submitted on 13/11/2024 at 10:05
Published on Care Opinion at 10:05

Dear Patient

Thank you for providing feedback to care opinion.

I was so sorry to read that this was not a good experience for you during your appointment. I would really like to speak to you to understand a bit more about what happened, and would be grateful if you could give me a call on 01592 643355.

Best wishes

Jackie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 11 months ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife

Submitted on 05/12/2024 at 11:05
Published on Care Opinion at 11:05

Dear Patient

Thank you for responding to my request to call and discuss further. It was very helpful to gain a more detailed explanation of your experience. This enabled me to discuss further with the team and provide essential feedback.

All feedback received helps us develop and improve our services going forward.

Best wishes with your future engagements.

Jackie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Get Organised (the patient)

Sadly the reply only gives a general reply about feedback leading to improving the service, there's not really any mention though about how this would be actually be put into practise! No real need to discuss further - it should be obvious that appointment times should not be changed on the day when there is no certainty that they will be kept.

Also when there is a significant delay I.e. three quarters of an hour after half an hour appointments should be rearranged for another day or at least that option should be given!

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