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"Horrible Experience at Medway Maritime Hospital"

About: Medway Maritime Hospital

I am utterly frustrated and disappointed with the care my husband received at Medway Maritime Hospital in Gillingham. For an entire week, my husband was left without the necessary medical attention and diagnostic tests, including ultrasound and CT scans, despite his critical condition. He was forced to sit in the waiting area for countless hours without any updates or progress on his case.

His situation is life-threatening, and yet, there was no urgency or compassion shown by the staff. The lack of communication and failure to provide essential medical care is absolutely unacceptable. The hospital's neglect has only worsened his condition, and we are now seriously concerned about the long-term consequences of this delay.

This experience has been a nightmare, and I would not recommend this hospital to anyone who is in need of proper and timely medical care.

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Responses

Response from Medway NHS Foundation Trust 7 months ago
Submitted on 19/11/2024 at 10:39
Published on Care Opinion at 10:39


We are very sorry to hear of this poor experience and would like to find out more about it. Please contact our PALS Team (Patient Advice and Liaison Service) on 01634 825004 or medwayft.pals@nhs.net and they will be happy to speak with you.

Kind regards,

The Patient Experience Team

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