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"I felt so belittled"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as the patient),

Had a very bad hypo in town which resulted in an ambulance taking me up to the Vic to get checked out. I was absolutely exhausted and could hardly open my eyes. Later on, a nurse insisted I get myself up off the bed and into a wheelchair to be moved to the observation ward. I have FND and a permanently numb right leg and as soon as I got up my leg went from under me and I went to grab the nearest thing which happened to be the nurse who insisted I don’t grab them (understandable) and the next thing I could access was the bed rails behind me but I was stuck on my tiptoes.

I have spondylolisthesis and a pars fracture in my lumbar region and can’t get up from that position I was in even though the nurse was insisting I move. I got myself onto my knees and then was holding onto the chair. Bearing in mind I couldn’t open my eyes and was in incredible pain, being told to open my eyes and just stand up was not the greatest thing to hear. Also asking me in an extremely sarcastic tone how do I expect them to get me up, to someone who is exhausted and disoriented is not a wise decision.

The nurse  also said to a colleague that it was a controlled fall which insinuates that I had some sort of control over it. I didn’t. I never do when I fall. So we get to the observation ward and the nurse passes over to the other nurses that I was not keen on going home. This wasn’t said…ever. The nurse then comes in to talk to my dad and repeats the same thing over again. I challenged the nurse on this which they obviously didn’t like, and basically just told them that they had made that whole scenario up. I was actually appalled at the nurse's attitude.

The consultant then came in and after a lengthy discussion about FND, they came out with a statement that it was my choice to stay in hospital. I just burst into tears and told them do you not think I would rather be at home with my daughter? 

I just felt so belittled. 

Fast forward to the next day and although I’m feeling better I’m still very very tired. I’m in AU1 and know I will be going home at some point but I had spilt hot coffee over myself so I didn’t have any clean clothes. Due to various reasons my parents couldn’t come to get me until 6 so I was waiting in the bed until then. It was then insisted I vacate the bed and sit in the waiting room with just a blanket and gown to cover me and wait…..I’m sitting writing this as I wait. 

Not felt so belittled here in my life. 

Sort it out please. 


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Responses

Response from Harly McLennan, Senior Charge Nurse, Ward 32, NHS Fife 8 months ago
Harly McLennan
Senior Charge Nurse, Ward 32,
NHS Fife
Submitted on 14/11/2024 at 13:55
Published on Care Opinion at 17:03


Hi Rovenmongoose,

Thank you for getting in touch, I am sorry to read about you experience whilst in Admissions Unit 1. I would like the opportunity to discuss this with you further if you wish to do so. My contact number is 01592643355 ext 29960

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Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife 8 months ago
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 15/11/2024 at 10:10
Published on Care Opinion at 10:10


Hello

My name is Louise and I am a Senior Charge Nurse in the Emergency Department, I am sorry to hear of your recent experience in the department and would be happy to discuss your concerns if you wish to?

my contact number is 01592 721625

thank you

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