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"Excellent staff and service"

About: Adult Health & Support Services / Primary Care Out of Hours

(as a service user),

I had to attend out of hours with my 2 year old little boy in the early hours of this morning. The staff from the service were all fantastic. 

The receptionist who called to give us the appointment was so courteous and accommodating, the nurse who took his observations was so friendly and interacted so well with our little boy and the Consultant who reviewed him was outstanding. He took so much time explaining everything to my husband and thoroughly examined our son.

They all had an fabulous attitude and were so professional, caring and reassuring - especially with anxious parents and a 2 year old at 3am in the morning. They are a credit to the NHS.

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Responses

Response from Craig Eden, Improvement Advisor, Quality Directorate, NHS Lanarkshire 7 months ago
Craig Eden
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

This person works pan Lanarkshire on areas of improvement

Submitted on 18/11/2024 at 16:33
Published on Care Opinion at 16:33


Dear Giraffewn39,

Thank you for your kind feedback and it's great to hear that you both and your son had fantastic experience with our out of hours service.

Your feedback will be passed onto the team.

Kind Regards,

Craig

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Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership 7 months ago
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership
Submitted on 20/11/2024 at 15:31
Published on Care Opinion at 15:31


picture of Pamela Buddy

Dear quiraffewn39

Thank you so much for taking the time to post on care opinion about your positive experience you had when you brought your son to the Primary Care Out of Hours service in Douglas Street, Hamilton.

I will pass on your lovely comments to the team.

I hope your son is recovering well, take care.

Regards, Pamela.

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