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"They were all brilliant"

About: Royal Hospital for Children (Glasgow) / Paediatric surgery ( Wards 3A & 3B)

(as a parent/guardian),

My daughter was admitted to ward 3B after a quick stop in A&E. She stayed in this ward for almost 2 weeks. From the beginning, the staff treated her with respect, dignity and compassion.

Considering the circumstances, this was much needed. From the cleaners who visited every day, to the staff who took our food orders, the play assistant who kept her entertained and busy, the students from GCU who chatted and took their time to talk to my daughter, the health care support workers who offered kind words and a caring set of extra hands for tasks, to the amazing nurses who went above and beyond, the volunteers who visited from the children’s charity and the clown doctors - all who made us laugh and forget where we were in that moment.

We cannot thank you enough for everything you all have done. There are too many names to mention and I would hate to leave someone out, but there was nobody on that ward that we interacted with who we had any negative experiences with. They were all brilliant. Keep up the excellent work. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 8 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 15/11/2024 at 09:31
Published on Care Opinion at 09:31


picture of Kevin Torbet

Dear Mmirishgirl2

Thank you for sharing such a heartfelt account of your daughter’s care on Ward 3B. It means so much to hear about the compassion and dedication shown by all members of our team during what we know must have been a challenging time for your family.

We are especially proud to know that everyone—from our cleaners and catering team to the play assistants, healthcare support workers, students, volunteers, clown doctors, and nursing staff—contributed to making your daughter's stay as positive and comfortable as possible. Your kind words highlight the value of teamwork and the collective effort of everyone involved in patient care.

We will ensure that your feedback is shared with the staff on Ward 3B who I'm sure will be touched to hear your kind words.

Thank you again for taking the time to reach out, and we wish your daughter a continued recovery and all the best for the future.

Kind regards

Kevin

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