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A wonderful experience

Posted By Clairem149

"A wonderful experience"

About: Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit

(as a service user),

What a lovely experience I had with Janet. I had to rush up to minor injuries as I had cut my finger open. I am heavily pregnant and was really anxious and nervous. 

Since the moment Janet introduced herself I felt at ease. She done such a terrific job and made sure I was ok and comfortable at all times. 

She sorted me out in no time and I couldn’t even feel a thing! 

She also discussed all the aftercare thoroughly to make sure I understood what to do in the next upcoming days to make sure the stitches and wound heals as it should. 

Thanks a lot Janet it was so lovely meeting you & thank you for a wonderful experience, taking the time out to show compassion and care. Xx 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 15/11/2024 at 13:16
Published on Care Opinion at 13:16

picture of Kevin Torbet

Dear Clairem149

Thank you so much for taking the time to share your experience with us. It’s truly heartwarming to hear about the care and compassion you received from Janet during what must have been a very anxious time for you.

We’re delighted that Janet was able to help you feel at ease and that her professionalism and kindness left such a positive impression. Providing clear aftercare advice and ensuring your comfort is exactly what we strive for, and we’re so pleased to hear how well Janet supported you throughout your treatment.

Your feedback will mean so much to her and the rest of the team, and we’ll make sure to pass on your kind words.

Wishing you a speedy recovery and all the very best for the upcoming arrival of your little one.

Kind regards

Kevin

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 6 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 19/11/2024 at 05:08
Published on Care Opinion at 05:08

picture of Karen Hughes

Dear Clairem149,

thank you so much for taking the time to submit such a positive care opinion after your recent visit to our minor injury unit. That sounded quite a painful injury and I can imagine how anxious you must have been. I am delighted that Janet made you feel at ease, reassured you and went over all your wound care thoroughly. I will pass on your lovely comments to Janet, she works extremely hard and will be pleased to receive such positive feed back - thank you.

with very kind regards,

Karen

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