"There was time for good human connection"

About: Royal Devon & Exeter Hospital (Wonford) / Endoscopy Royal Devon & Exeter Hospital (Wonford) Endoscopy Exeter EX2 5DW

Posted by heronyy85 (as the patient), 7 months ago

This wasn't the first time for a colonoscopy so I knew what to expect, and the choices I had over things like having sedation.
The stages from reception , checking in, the procedure etc worked well because of the personal contact , care and professionalism of each person I met , and especially because no-one rushed - there was time for good human connection.
I especially want to appreciate the nurse who was with me during the procedure ( throughout which I was relaxed ) because she put her hand on either my arm or my head.
This was such an meaningful way of connecting and communicating care

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colonoscopy

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Royal Devon University Healthcare NHS Foundation Trust

Submitted on 11/11/2024 at 15:17

Published on Care Opinion at 15:19

Thank you for taking the time to provide such positive and welcoming feedback. Our staff take pride in ensuring everyone's individual needs are met and care is of a high standard. This feedback has been passed onto to the team and helps to maintain a positive workforce.

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