"Very poor practice-Avoid. "

After tooth extraction at local hospital developed an infection. Had to contact the drs 3 times to get the desired result. Was told twice that it was a matter for the dentists and that the gps there could not help. I was asking for antibiotics that was all as I felt very unwell physically all over and knew this was due to my tooth hole being infected. Eventually managed to get a phone call from a very kind caring dr who I have seen before and would recomnend(other patients also recommend this gp-because of their kindness,caring disposition and friendliness and eagerness to help sort the problem). This gp then went on to prescribe me some antibiotics which started working the very next day. The receptionists are very often very rude and condescending. They do not listen to what you are asking for-and just keep repeating their robot like phrases that they have been told to say-thus making out that patients are being difficult. However there is one receptionist that is truly lovely, kind, caring , friendly, helpful, attentive and actually listens to you before trying to help with your request or problem. There are several gps there both male and female who seem to not care about patients health(mental or physical). I have had so many out n out lies told to me by reception staff and gps themselves. It does not fill me with much confidence with the practice as a whole. Yes there are a small handful of wonderful absolutely brilliant dedicated hard working gps and receptionists who make it their business to go over and above their duties to help patients. All of the staff should have this attitude. If they aren’t interested in helping patients then they are in the wrong job!! Very poor service now from crown heights medical centre which was once the best in Basingstoke. Lots of room for improvement throughout the surgery. Also whilst trying to get through on the phone-they state there is no benefit in phoning them if you have internet access. This is absolutely appalling. It is a total lie. So many people benefit from speaking to someone and explaining what they can’t put into written words. There are several services within the surgery that you cannot access from the econsult forms or their website. Come on crown heights. Get your act together or continue losing all your patients.