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"Talked through with helpful descriptions"

About: Mid Argyll Community Hospital and Integrated Care / Dietetics

(as a service user),

I've just completed an online six-week NHS Highland Community Food and Health Group - everyone in the group was recently diagnosed as either pre-diabetic or diabetic.

Heather, who led the course, works in the Type 2 Food and Health Service. It was a group session which I was nervous about but it was a small group, Heather put you at ease and after a while everyone did start contributing to the discussion.

Each week focussed on a different topic - activity, stress, food, self care etc. Some of it I already knew but it was good to have it talked through with helpful descriptions or visual aids that helped your understanding. Further reading / learning was also shared with the group by email

This is a relatively new course and I was apprehensive but it was good to know that every Tuesday those of us there were committed to improving our health. There was no judgement. It was about doing what you needed to do, one step at a time to improve you. 

It felt sad to know last night was the last one. 

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Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 5 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 15/01/2025 at 11:37
Published on Care Opinion at 11:37


picture of Sylvia Fraser

Dear loveed98

Firstly please let me offer you my sincere apology for not acknowledging your lovely compliment sooner.

I am delighted to hear that you, althought initial nervous, enjoyed the course which was run by Heather at Mid Argyll Community Hospital.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your kind post to Heather and have included her managers as well.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of any of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Keep up the good work.

With kind regards

Sylvia

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