Text size

Theme

Language

"Radiology treatment"

About: Cancer Services / Radiotherapy Perth Royal Infirmary / Urology

(as the patient),

Today I completed a 20-day period of Radiology treatment at Ninewells Hospital, Dundee as a result of Prostate Cancer.  During the whole experience from around March this year, I received superb attention from all staff involved in all stages of the process.  I was always advised exactly what was happening and how my treatment would progress, eventually leading to the Radiotherapy.

In the department itself you were always made welcome by the reception staff. In a very short time, they knew exactly who you were despite a continual turnover of patients.  If my appointment was to be delayed, even for a few minutes I was always advised of this by someone.  The radiotherapists, similarly, were very friendly and explained what was going to happen.  They always asked how you were and advised re remedies for any issues I brought up.

The department itself was spotlessly clean and tidy at all times.  The male toilet was in need of some attention to the flooring and skirting boards but the staff on reception told me this was in hand. 

The car park suffered from the usual problem of too many vehicles for too few spaces.  However, there was a good turnover of patients, provided you arrived early, and I was only unable to park in it on four occasions.  Nearby Maggies centre proved a salvation on these occasions and prevented too much stress regarding being late for my appointment.

All in all, my experience was a very good one.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Robert Kelly, Clinical Support Worker, Radiotherapy, NHS Tayside 7 months ago
Robert Kelly
Clinical Support Worker, Radiotherapy,
NHS Tayside
Submitted on 08/11/2024 at 10:40
Published on Care Opinion at 10:40


Dear Brodie1, thank you for taking the time to feed back your experience of our Radiotherapy Department. My name is Bob, one of the Support Workers who would have welcomed you to our department.

It would appear that you were well informed throughout the stages prior to your visits to Radiotherapy and I am pleased to hear that this continued throughout your treatments. Invariably there can be delays when patients need to undertake preparations for treatment. We do try to minimise these and I apologise for any inconvenience caused.

Car parking and the toilet facilities are, indeed, ongoing issues that our Head of Therapeutic Radiography, Damian Parr continues to take to management meetings. I am glad that Maggie’s has helped out regarding the parking and I can report that there has been some recent progress in the toilets, albeit not completely finished. I will also pass on your kind words to our domestic assistant regarding the cleanliness of our department, thank you.

On behalf of everyone here, I hope you benefit from your treatments and wish you well for the future.

Kind regards... Bob

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k