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Follow up after new wheelchair delivery

Posted By Kenzg55

"Follow up after new wheelchair delivery"

About: Woodend Hospital Older Adult Rehab Services (SOARS) / Mobility and Rehab Services

(as a staff member posting for a carer/relative),

The new wheelchair was great, but we were having problems getting into the wheelchair accessible vehicle and the caregivers were also struggling because  one is 6 foot tall and one is 5 foot tall and the push handles were so low on the wheelchair. I called and an appointment was facilitated quickly and the adjustments were made and we were very happy.

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Responses

Response from Louise Brodie, Quality Improvement Facilitator, Specialist Older Adults and Rehabilitation Services , Woodend Hospital, Aberdeen City HSCP & NHS Grampian 7 months ago
Louise Brodie
Quality Improvement Facilitator, Specialist Older Adults and Rehabilitation Services , Woodend Hospital,
Aberdeen City HSCP & NHS Grampian

I am a registered Nurse working with multidisciplinary teams using quality improvement to enhance patient experience and outcomes within healthcare. Support services to deliver safe, effective and efficient, person centred care within Aberdeen City Health and Social Care Partnership.

Submitted on 12/11/2024 at 13:16
Published on Care Opinion at 14:19

picture of Louise Brodie

Dear Kenzq55,

Thankyou for this feedback which will be shared with colleagues within our Wheelchair service. We are delighted to learn that you are pleased with the outcome facilitated by colleagues in a timely manner to your request.

We appreciate how important it is to ensure access to transport and endevour to ensure that your chair is suited to your personal circumstances.

We appreciate you taking the time to share your experience of the wheelchair service.

Louise

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