"Scottish National Blood Transfusion Service (SNBTS)"

I first submitted an email to SNBTS in late September '24, asking when I would receive my award for my 100th donation, which I had given in September. Apparently  my details have been passed to the 'Awards Ceremony enquiries team. 

I submitted an official complaint 4 weeks later, as I'd heard nothing. Again, I got the same response from SNBTS, we will pass your details on to the enquiry team. I still haven't heard a thing. 

In my opinion, I have received nothing short of absolute abysmal service! For the last 25 years I have attended the transfusion clinics & given these whole blood donations every 3 months. Surely the least I can expect is some communication! I appreciate the health service is stretched, but come on, show some professionalism!