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"First rate care for rheumatoid arthritis"

About: Nightingale Hospital Exeter / Rheumatology

(as the patient),

I was showing palindromic symptoms of rheumatoid arthritis for some time before diagnosis, then a blood test for another condition showed up lots of areas of inflammation, alerting my GP, who then referred me to Dr Cates at the Nightingale.

He was very thorough in his diagnosis, the prescribed treatments, (which have been taking place over nearly 2 years in combination with regular blood tests) and very diligent with follow up appointments.

He is an excellent communicator and showed great understanding and empathy towards me and my condition. I felt truly valued.

This highly personalised treatment has resulted in significant improvements to my quality of life and general well being, as well as successfully helping me to manage my condition.

I cannot thank Dr Cates and all the support staff enough. The level of care been absolutely first rate, in all respects. Well done!

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 08/11/2024 at 09:30
Published on Care Opinion at 09:30


picture of Helen Bowmer

Dear shudderfc85,

I am one of the managers at the Nightingale. Thank you so much for reaching out with your positive feedback for the team and in particular Matt Cates. I know he will be thrilled that you have had such a good experience with him. I am so pleased to hear of the positive impact that this has had on you and your life. We are really keen on hearing patient's experience. Would you mind if you provided us with your details and someone get in touch with you to ask you a few more questions so we can use you as an example of what patients can expect from the department? If that is something you would be happy to do please can you email our enquiries inbox on rduh.nightingaleexeterenquiries@nhs.net.

Thank you once again for taking the time to reach out with your experience.

Wishing you all the best

Helen Bowmer

Admin Services Manager

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