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So friendly

Posted By Day surgery pagient

"So friendly"

About: Dumfries & Galloway Royal Infirmary / Day Surgery

(as the patient),

Had an endoscopy recently.

All the staff that I met have been so friendly, compassionate and professional across the board. Made a difficult day much easier. 

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Responses

Response from James Tallach, Patient Feedback Officer, Patient Services, NHS Dumfries and Galloway 8 months ago
James Tallach
Patient Feedback Officer, Patient Services,
NHS Dumfries and Galloway

Support officer for the Patient Services Team who have oversight of all patient feedback and complaints to NHS Dumfries and Galloway.

Submitted on 08/11/2024 at 09:40
Published on Care Opinion at 09:40

picture of James Tallach

Dear Day surgery pagient,

Thank you for posting on Care Opinion, feedback such as yours is important to NHS Dumfries and Galloway as it allows us to refine and tailor our services so that we provide patients with the best experience we can.

I am glad to hear your Endoscopy went well and all the staff you interacted with were friendly, compassionate and professional, and that you tolerated your difficult day with more ease than you might have anticipated.

I will share your feedback with the Day Surgery and Endoscopy team as I know they will appreciate your kind words. We are fortunate to have such committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening to receive such positive feedback.

In closing, and on behalf of the Health Board I extend our best wishes to you.

James.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from James Tallach, Patient Feedback Officer, Patient Services, NHS Dumfries and Galloway 8 months ago
James Tallach
Patient Feedback Officer, Patient Services,
NHS Dumfries and Galloway

Support officer for the Patient Services Team who have oversight of all patient feedback and complaints to NHS Dumfries and Galloway.

Submitted on 08/11/2024 at 09:40
Published on Care Opinion at 09:40

picture of James Tallach

Dear Day surgery pagient,

Thank you for posting on Care Opinion, feedback such as yours is important to NHS Dumfries and Galloway as it allows us to refine and tailor our services so that we provide patients with the best experience we can.

I am glad to hear your Endoscopy went well and all the staff you interacted with were friendly, compassionate and professional, and that you tolerated your difficult day with more ease than you might have anticipated.

I will share your feedback with the Day Surgery and Endoscopy team as I know they will appreciate your kind words. We are fortunate to have such committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening to receive such positive feedback.

In closing, and on behalf of the Health Board I extend our best wishes to you.

James.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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