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"Caring, kind and respectful"

About: Queen Elizabeth University Hospital Glasgow / Gastroenterology (Stomach and gut problems) Wards 8b, 8c &8d

(as the patient),

I was admitted recently to Ward 8c. I have been in and out of hospital for the last ten months and have been to several wards within the QEUH. I can honestly say that every member of staff on Ward 8c, regardless of designation, is caring, kind and respectful.

I was never ignored or made to feel that I was causing more work for staff. Dr's would always explain what was going on and would not leave you wondering what your care plan was going to be.

I hope if I ever have to be readmitted that I will be fortunate to come back here. Ward 8c has staff who remember the values they signed up to uphold. Thank you.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 14/11/2024 at 09:25
Published on Care Opinion at 09:25


picture of Kevin Torbet

Dear augustrr69

Thank you so much for sharing your experience with us. We’re truly grateful for your kind words about the care you received on Ward 8C and are delighted to hear that every member of the team was able to provide the kindness, respect, and attentiveness you deserve.

Our staff strive to ensure that patients feel heard, valued, and fully informed about their care, and it’s wonderful to know that this has been your experience with us.

We’ll be sure to pass along your feedback to the team on Ward 8C who I'm sure will be touched to know they made such a positive difference during your time with us.

Thank you again for taking the time to reach out, and we wish you all the best in your continued recovery.

Kind regards

Kevin

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