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We left feeling reassured

Posted By errandsg49

"We left feeling reassured"

About: Queen Margaret Hospital / Urology

(as a relative),

I was recently at Urology QMH with my husband , to say my husband was anxious was an understatement.

We arrived at Urology level 2 and were greeted at reception and guided to waiting area , We were in waiting area and my husband was given water to drink for his tests , 

We were taken through to speak with the nurse ( Nurse led clinic) all i can say is she was fantastic , put my husband at ease straightaway  , explained everything she was doing and why and what to expect . 

It felt more of a personal experience as  she was fully engaged with talking to us rather than inputting information into the pc.

I am so grateful for this as we have had such a hard year through bereavement. 

I wish I could of remembered her name so i could of  personally thanked her. 

  As a fellow NHS staff member , it was great to witness so much care and support from start to finish from the whole team,  we left feeling reassured.  . 

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Responses

Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 7 months ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife

Submitted on 07/11/2024 at 12:34
Published on Care Opinion at 12:34

Dear errandsq49

Thank you for sharing your story and providing such uplifting feedback.

It is really nice to hear how the nurse was able to reassure your husband and put him at ease straight away, person-centred care is really important to us a team. It is also good to know that you were fully informed of what to expect and what was going to happen, this can help ease anxieties also by knowing what the plan is.

I am sorry to hear that this past year has been a difficult one, bereavement is never easy in any aspect. I hope this experience helped bring a little positivity in your lives.

It makes me very proud to receive your feedback and I will ensure this is shared with the Urology team.

Best wishes to you both

Jackie

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