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A brilliant service

Posted By GemA22

"A brilliant service"

About: Borders General Hospital / GP Out of Hours (BECS) NHS 24 / NHS 24 (111 service)

(as a service user),

My 2-year-old had croup. We had really excellent care. We were referred by 111, timely phone back, seen really quickly.

Lovely, kind doctor who had a great manner with my child and explained things very clearly to me.

Quick treatment that worked really well. A brilliant service and we are very grateful.

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 6 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 08/11/2024 at 11:37
Published on Care Opinion at 11:37

Dear GemA22

Thank you for sharing your story on Care Opinion. I was sorry to read that you had cause to contact the 111 service due to your 2-year-old one developing croup. I hope the little one is now much more comfortable and starting to feel better.

I note there are a few services tagged in your story, I reply on behalf of NHS 24. I am delighted to read your call was answered and processed in a timely manner and we played a part in your positive experience. If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Laura

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Response from Fiona Jackson, Senior Charge Nurse, Borders Urgent Care Centre, NHS Borders 6 months ago
Fiona Jackson
Senior Charge Nurse, Borders Urgent Care Centre,
NHS Borders

Senior Charge Nurse of NHS Borders Urgent Care Centre (BUCC)

Submitted on 15/11/2024 at 17:59
Published on Care Opinion at 20:12

Dear GemA22

Thank you for taking the time to give feedback regarding your experience of your child being treated by the Borders Out of Hours GP service. I hope they are well on the road to recovery now.

I will share your feedback with the team who I know will appreciate it.

Kind regards

Fiona

Senior Charge Nurse

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